FAQ
Frequently Asked Questions
Everything you want to know about JOJU—sun protection, sizing, shipping, returns, and more.
Sun Protection & UPF Clothing
Can you get sunburned through clothes?
Yes—especially if you’re wearing light-colored or loosely woven fabrics. JOJU shirts are made with lab-certified UPF 50+ fabric, which blocks 98% of harmful UV rays.
What’s the difference between UPF and SPF?
SPF is for sunscreen. It measures UVB protection. UPF is for clothing and measures how much UVA + UVB gets through fabric. JOJU shirts offer consistent UPF 50+ protection—no reapplying needed.
Do UPF shirts still work when wet?
Yes. Unlike cotton, JOJU’s fabric maintains its UPF rating even when wet, so you're protected during sweaty workouts or after a swim.
Do I still need sunscreen with a JOJU shirt?
Only on exposed areas like your face, hands, and neck. Anywhere you're covered by JOJU, you’re fully protected.
Does UPF wear off after washing?
Nope. JOJU’s UPF is woven into the fabric—not added as a coating—so it won’t wash out. To preserve it, machine wash cold and hang dry.
JOJU Products
What kind of products does JOJU make?
JOJU makes premium UPF 50+ sun shirts for men and women who spend time outdoors—tennis players, boaters, travelers, and more. They’re soft, sleek, and lab-certified for protection.
What makes JOJU different from other sun shirts?
We combine Italian performance fabric with a tailored fit. Our shirts are breathable, featherlight, and flattering—so you’ll actually want to wear them.
Are JOJU shirts good for sports?
Yes. They're sweat-wicking, quick-drying, and designed for movement. Ideal for tennis, pickleball, hiking, and boating.
Do JOJU shirts feel like workout gear?
No—they feel better. Think breathable luxury, not clingy gymwear. You can wear them straight from the court to brunch.
Where are JOJU products made?
JOJU shirts are designed in the U.S. using premium Italian performance fabric. They're built for function, comfort, and style.
Shipping
How long does shipping take?
Standard shipping takes 3–7 business days after your order is processed. We ship from the U.S., so timing may vary by location.
Do you offer express shipping?
Yes! Select expedited options at checkout and rates will update based on your address.
Where does JOJU ship from?
All orders are shipped from our U.S. fulfillment center for fast and reliable delivery.
Do you ship internationally?
Not yet—but we’re working on it. Right now, we only ship within the U.S.
How can I track my order?
You’ll receive a tracking number by email once your order ships. Didn’t get it? Email us at support@livejoju.com.
Returns & Exchanges
What’s your return policy?
You can return any unworn, unwashed JOJU shirt within 30 days of delivery. Just make sure the tags are still on.
Do you offer exchanges?
Yes! If you need a different size or color, you can exchange your item within 30 days.
Is return shipping free?
Exchanges are free. For returns, a small shipping fee may apply depending on your location.
How do I start a return or exchange?
Visit our Returns & Exchanges Portal to get started. It only takes a minute.
What if I received the wrong item or something is damaged?
Email support@livejoju.com and we’ll make it right. Promise.