Privacy Policy
This Privacy Policy describes how livejoju.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
CONTACT
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@livejoju.com or by mail using the details provided below:
1815 Purdy Avenue, Miami Beach FL 33139, United States
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device Information
- Purpose of Collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels, including Facebook Pixel, Google Analytics, and other cookies or tags.
- Disclosure for a Business Purpose: Shared with our processor Shopify, Google, Meta/Facebook, and any third-party marketing/advertising apps.
- Personal Information Collected: Version of web browser, IP address, time zone, cookie information, device type, operating system, browser language, referring/exit pages, and interaction data (e.g., clicks, scrolls).
Order Information
- Purpose of Collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of Collection: Collected from you.
- Disclosure for a Business Purpose: Shared with our processor Shopify, sales channels (e.g., Instagram, Facebook Shop), shipping providers (e.g., USPS, FedEx, UPS), fulfillment partners (e.g., print-on-demand services), and payment processors.
- Personal Information Collected: Name, billing address, shipping address, payment information (including credit/debit card, PayPal, Google Pay, Apple Pay, and other payment gateways), email address, and phone number.
Customer Support Information
- Purpose of Collection: To assist with inquiries, troubleshoot issues, and improve the customer experience.
- Source of Collection: Collected from you via email, phone, or live chat.
- Disclosure for a Business Purpose: Customer service platforms (e.g., Zendesk, Help Scout) and social media channels.
- Personal Information Collected: Support ticket ID, correspondence history, order numbers, and any information relevant to your inquiry.
MINORS
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
- Additional Service Providers: Email marketing platforms (e.g., Klaviyo), analytics services (e.g., Google Analytics), advertising networks (e.g., Facebook, Google Ads), and other partners helping to fulfill orders or provide related services.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- Other Advertising Services: Google Ads, Meta/Facebook Ads, and additional services which may be added to this policy.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
USING PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
SELLING PERSONAL INFORMATION
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
- Categories of Information Sold: Browsing history, purchase history, and demographic information.
- Opt-out Instructions: Visit the page linked here, which can be found at the footer of this website if you are visiting from one of the applicable states. .
- Sale of Minors' Information: We do not knowingly sell personal information of minors under 16.
YOUR RIGHTS
-
GDPR: If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR. -
CCPA: If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please provide written authorization signed by you or submit legal documentation (e.g., Power of Attorney).
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Facilitates updating customer account information. |
Reporting and Analytics Cookies
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
| Facebook Pixel (session) | Reporting & Analytics. |
| Google Ads Conversion Tracking (persistent) | Reporting & Analytics. |
Supervisory Authority (Complaints)
If you believe your rights have been violated or that your data has been misused, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO). You can find more information or file a complaint at https://ico.org.uk/make-a-complaint/.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Last updated: May 10, 2024